FAQs

Our mixes bring together the essential ingredients for a flavourful risotto or polenta in one package. You still toast, stir, and finish the dish on the stove; we take care of the long shopping list and much of the preparation.

Always follow the instructions for the product you have chosen, as the method differs between risotto and polenta.

Many of our recipes are vegetarian, but not all of them: some contain ingredients such as sausage, speck, or game. Each product page identifies the recipe and provides the full ingredients list.

If you follow a strict vegetarian diet and need more information, contact us before purchasing.

Our recipes are made without ingredients that contain gluten. However, the products are not certified gluten-free, and we cannot currently guarantee that they are suitable for people with coeliac disease.

Always check the ingredients and allergens on the individual product page and packaging. If you have coeliac disease, an allergy, or a significant intolerance, contact us before purchasing.

No. Our mixes are made without added preservatives, artificial colours, or artificial flavours. Their flavour comes from the ingredients in each recipe.

Always check the ingredients list for the specific flavour you are purchasing to confirm its exact composition.

You can find the ingredients, allergens, and nutrition declaration on each product page and on the packaging.

Recipes differ from one flavour to another, so always check the information for the exact product you intend to buy, especially if you have allergies or intolerances.

Store unopened packages in a cool, dry place away from heat and moisture. The best-before date is printed on each package.

After opening, follow the instructions on the packaging and reseal it carefully.

Ermes Funghi products are available from selected retailers across Italy. Contact us to find your nearest retailer.

Before travelling, we recommend contacting the retailer to confirm that the products you want are available.

Choose an available box size and fill it with your preferred risottos and polentas. You can stick with your favourites or try something new.

Before adding the Box to your cart, you’ll clearly see the price, savings, and available options, including the choice between a one-time purchase and a subscription.

You can use major credit and debit cards and the other payment methods shown at checkout, such as PayPal, Apple Pay, Google Pay, and Shop Pay when available on your device and in your country.

If you need an invoice, email ciao@ermesfunghi.com before completing your order. We’ll explain which details are required and how to proceed.

Spotted a mistake? Contact us as soon as possible, with your order number if you have it. We’ll do our best to correct it before dispatch.

You can submit a cancellation request from your customer account for items that have not been fulfilled. Once an order has shipped, we cannot guarantee changes to its contents or address, but your statutory right of withdrawal still applies where available. See our Returns and refunds for instructions and deadlines.

You can manage your subscription in the Subscriptions section of your account or using the link in your subscription emails. Open your subscription and check the date of your next order. To avoid renewal, choose the cancellation option, complete the confirmation before the new order is generated, and check that the subscription is shown as cancelled.

If you cannot access it, email ciao@ermesfunghi.com and we’ll help you sort it out. Cancelling future deliveries does not automatically cancel an order already generated. See our Subscriptions for details.

We ship to Italy, Austria and Germany. Standard shipping costs €6.90 for Italy and €11.90 for Austria and Germany. It is free on eligible orders of €60 or more in Italy and €90 or more in Austria and Germany.

The final delivery charge is shown at checkout before payment. See our Shipping for full details, including any promotional conditions.

We normally prepare orders within 1–2 business days, Monday to Friday, excluding public holidays. After dispatch, estimated standard transit time is 2–4 business days for Italy and 3–5 for Austria and Germany. Estimated dates are also shown at checkout.

As soon as your order ships, we email you a tracking link. For more information, see our Shipping.

Check your order when it arrives. If anything is damaged, missing or incorrect, email ciao@ermesfunghi.com as soon as possible.

Include your order number if available, describe the issue and attach photographs when useful. Photos help us investigate but are not required to exercise your rights. Statutory remedies are free, including necessary return costs. See our Returns and refunds for details.

If you change your mind, you can notify us of withdrawal within 14 days of delivery, without giving a reason. For an order delivered in separate parts, the period starts with the last delivery. Statutory exceptions apply; shelf-stable food is not automatically excluded.

We arrange eligible returns from Italy, Austria and Germany free of charge. Refunds are due within 14 days of your withdrawal notice; where permitted, we may wait for the returned goods or proof of shipment. See our Returns and refunds for full conditions, instructions and the optional model form.